Refund policy

We want you to love your purchase. If you change your mind about an item purchased in-store or online, you may return it within 14 days for an exchange, provided the conditions below are met.

Please note that we offer exchanges only for change-of-mind returns. Refunds are not available unless required by your statutory rights under UK consumer law.

Exchange Conditions

To qualify for an exchange, the item must be returned within 14 days of receipt (for online orders) or purchase (for in-store purchases) with:

• Proof of purchase – your original receipt, order confirmation, or bank statement.

• Resaleable condition – the item must be unworn, unaltered, undamaged, and returned with all original tags and packaging intact.

Exclusions

The following items cannot be exchanged or refunded unless they are faulty or not as described:

• Tailor-made or personalised orders.

• Items discounted due to imperfections, where those imperfections were clearly identified before purchase.

Faulty Items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If an item is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.

Where a refund is applicable, it will be issued to your original payment method.

How to Return Your Item

In-store purchases

• Must be returned to a Lacey Bridal store.

• We are unable to accept postal returns for items purchased in-store.

Online purchases

• May be returned by post or in person at a Lacey Bridal store.

• Customers are responsible for return postage costs unless the item is faulty or incorrect.